by Canada Catalyst, your used VW parts store  –   View Shopping Cart


FAQ

1) How are my parts shipped?
We hand pick, pack, test and inspect each part ourselves. We make a unique shipping quote just for you and your order. This personalized service saves you money and ensures the quality of the product shipped to you.

2) How much is shipping?
After your order is placed we will send you a bill for the full amount required to ship your item.
Each shipment is unique.
We use CANADA POST expedited post (leave at door, no signature required), if you would like to use a different courier or other shipping arrangement please call Patrick or Andrew.
519-878-3353

3) Can I track my order?

Yes. We will send you your tracking number from Canada Post as soon as it is sent. You can track your order here: https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1 Please be sure your e-mail address on your paypal is up to date to receive your tracking number

4) How can I pay?
Payment processing is handled on PAYPAL’s secure server for your safety.

5) Can you hold my parts?
We offer pay and pick up free of charge. Place your order online or by phone and have it ready for you at the parts store for your convenience.

6) I ordered the wrong part can I return it?
Please see POLICIES tab.

7) My parts came damaged, what do I do?
All parts are checked for quality and integrity before leaving the store. If the courier damages your parts please contact us so we can contact the courier together, refund you and have your parts shipped again as soon as possible. Take pictures of damaged packages on arrival. It is rare things are damaged during shipping but it happens. We will help you.

8) How often do you deliver to the GTA?
About once a month we deliver to the GTA (Greater Toronto Area, also sometimes the TriCity (Kitchener/Waterloo/Cambridge), Windsor, Hamilton or the Niagara Region). This can be a savings from shipping please call for our next delivery day and specific location. 519-878-3353

9) I need parts really fast.
We offer next day delivery within southern Ontario. Please call for a quote. 519-878-3353.

10) Are used parts bad for the environment?
Used parts provide a much lesser environmental impact than new. Car emissions are only part of the environmental impact of cars on the road. The production and disposal of cars leaves a much greater carbon foot print. Used parts removed responsibly are the best environmental choice.

11) How much do I save buying used?
The cost savings is often 50% or more when buying used rather than new.

12) Can’t I just go to any wrecking yard to get parts?
All we do is Volkswagen parts. That means we will get your parts faster and have more selection. Our staff lives the brand and can answer your questions about your Volkswagen needs.

13) I don’t speak car can I just have my mechanic order parts from you?
Yes. Just have her call and we will be glad to find your parts. 519-878-3353

14) Do you carry new parts?
Yes. We carry an entire line of new parts. Our hope is you find everything you need for your project at one location.

15) I can’t make it out for a test drive during your store hours. Can I book a time to test drive?
Yes. Please call Stephanie to book a test drive after hours. 226-268-5471

16) Do you warranty your parts?
Yes. We provide a limited warranty.

17) Where is Rodney?
One minute off the 401 between London and Chatham. And about 10min from Port Glasgow on the beautiful shore of Lake Erie.

18) What is a core charge?
A refundable recycling fee; like beer bottles. Please see our tab on core charges.

19) Why is there tax on a used product?
Ask the government…..see this link: http://www.cra-arc.gc.ca/E/pub/gm/b-084r/README.html