Important Notice for Our European Union (EU) Customers
Due to recent changes to European Union customs regulations and import VAT requirements, Canada Post has temporarily suspended shipping services to certain EU countries while they work with their international partners to implement compliant shipping processes.
What does this mean?
- Some EU destinations are temporarily unavailable for shipping.
- Where possible, orders will be shipped using Delivered Duties Unpaid (DDU) services.
- These new regulations may affect shipping costs, customs processing, delivery times, and the overall delivery experience.
These changes are beyond our control and affect businesses across Canada that ship through Canada Post.
We are actively monitoring the situation and will resume normal shipping to all EU destinations as soon as Canada Post restores service. In the meantime, we appreciate your patience and understanding as these new import requirements are implemented.
If you have questions about shipping to your country before placing an order, please don't hesitate to contact us. We're happy to help determine the best available shipping option.
Thank you for your continued support and understanding.
– The Canada Catalyst / VDUB HUB Team
FAQ
🤓 FAQ - Your Questions Answered !
1) How are my parts shipped? 🚚📦
We handpick, pack, test, and inspect each part ourselves—like a personal car part concierge! Most orders ship with Canada Post, but we’ve got a squad of carriers through a shipping broker ready to deliver the goods.
2) How much is shipping? 💸✈️
-
$30 base rate in Canada -
$35 base rate to the USA - 🌎 $60 CAD international base rate
If your order is oversized, overweight, or heading to a remote location, we'll send you an updated bill. No one-size-fits-all here—each shipment is unique, just like your ride!
3) Can I track my order? 📧👀
Of course! Your tracking number will be emailed to you as soon as your order ships. Check your inbox or give us a ring at (519) 878-3353 if you’re feeling chatty. 📞
4) I ordered the wrong part; can I return it? ❌🔄
Sorry, buddy! All used parts sales are final. No take-backsies on these treasures.
5) My parts came damaged due to shipping; what do I do? 📸🛠️
Snap pics of the damaged part, the shipping label, and all packaging. Email them to us at vdubhubpartsstore@gmail.com to start your claim. Without photos, your claim gets rejected—so get snapping! 📸
6) How often do you deliver to the GTA? 🗓️🚗
We aim for monthly deliveries to the Greater Toronto Area. Fingers crossed for smooth traffic!
7) Are used parts bad for the environment? 🌱♻️
Nope! Used parts have a much smaller environmental footprint than new ones. They’re the eco-friendly heroes of the car world—save the planet, one part at a time.
8) How much do I save buying used? 💰🤑
You can save 50% or more when buying used vs. new. More savings = more money for snacks. 🍕
9) Can’t I just go to any wrecking yard to get parts? 🏚️🛠️
Sure, but all we do is Volkswagen. We get you the right parts faster and offer more selection. Plus, our team lives and breathes VW. 🚐💨
10) I don’t speak car; can my mechanic order for me? 🛠️📞
Absolutely! Have your mechanic email us, and we’ll handle the rest. We speak car fluently. 🗣️🛞
11) What’s a core charge? ♻️💵
Think of it like a refundable deposit—like when you return beer bottles. Check out our Recycle & Save tab on the footer for the details.
12) Why is there tax on used parts? 🧾🤷
Blame the government! Here’s the scoop: TAX INFO
13) What happens if I refuse a package? 📦❗
Refused packages are subject to a $50 restocking fee.
14) What if I cancel my order before it ships? ⏳
You can choose between full store credit, a refund to your original payment method minus a $20 fee, or switching to different items—paying or receiving any price difference.