FAQ

🤓 FAQ - Your Questions Answered !

1) How are my parts shipped? 🚚📦
We handpick, pack, test, and inspect each part ourselves—like a personal car part concierge! Most orders ship with Canada Post, but we’ve got a squad of carriers through a shipping broker ready to deliver the goods.

2) How much is shipping? 💸✈️

•  $30 base rate in Canada
•  $35 base rate to the USA
• 🌎 $60 CAD international base rate

If your order is oversized, overweight, or heading to a remote location, we'll send you an updated bill. No one-size-fits-all here—each shipment is unique, just like your ride!

3) Can I track my order? 📧👀
Of course! Your tracking number will be emailed to you as soon as your order ships. Check your inbox or give us a ring at (519) 878-3353 if you’re feeling chatty. 📞

4) I ordered the wrong part; can I return it? ❌🔄
Sorry, buddy! All used parts sales are final. No take-backsies on these treasures.

5) My parts came damaged; what do I do? 📸🛠️
Snap pics of the damaged part, the shipping label, and all packaging. Email them to us at vdubhubpartsstore@gmail.com to start your claim. Without photos, your claim gets rejected—so get snapping! 📸

6) How often do you deliver to the GTA? 🗓️🚗
We aim for monthly deliveries to the Greater Toronto Area. Fingers crossed for smooth traffic!

7) Are used parts bad for the environment? 🌱♻️
Nope! Used parts have a much smaller environmental footprint than new ones. They’re the eco-friendly heroes of the car world—save the planet, one part at a time.

8) How much do I save buying used? 💰🤑
You can save 50% or more when buying used vs. new. More savings = more money for snacks. 🍕

9) Can’t I just go to any wrecking yard to get parts? 🏚️🛠️
Sure, but all we do is Volkswagen. We get you the right parts faster and offer more selection. Plus, our team lives and breathes VW. 🚐💨

10) I don’t speak car; can my mechanic order for me? 🛠️📞
Absolutely! Have your mechanic email us, and we’ll handle the rest. We speak car fluently. 🗣️🛞

11) What’s a core charge? ♻️💵
Think of it like a refundable deposit—like when you return beer bottles. Check out our core charge info tab for the details.

12) Why is there tax on used parts? 🧾🤷
Blame the government! Here’s the scoop: TAX INFO