Important Update Regarding Shipping to the European Union
Due to new EU customs regulations and fees, Canada Post has temporarily suspended shipping services to 12 EU countries (Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Portugal, and Spain).
To ensure your orders still arrive safely, we are adapting our shipping methods:
Alternative Carriers: We will now ship to these destinations using private couriers (such as UPS, FedEx, or DHL) that comply with the new EU data systems.
Customs & Fees: Please note that all imports into the EU are now subject to a flat customs duty plus local Value Added Tax (VAT), which will be collected upon delivery.
Shipping Rates: You may notice adjustments to our international shipping rates at checkout to reflect these courier changes.
We appreciate your patience and support as we navigate these international changes. If you have any questions about an upcoming or existing order, please contact us.
FAQ
🤓 FAQ - Your Questions Answered !
1) How are my parts shipped? 🚚📦
We handpick, pack, test, and inspect each part ourselves—like a personal car part concierge! Most orders ship with Canada Post, but we’ve got a squad of carriers through a shipping broker ready to deliver the goods.
2) How much is shipping? 💸✈️
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$30 base rate in Canada -
$35 base rate to the USA - 🌎 $60 CAD international base rate
If your order is oversized, overweight, or heading to a remote location, we'll send you an updated bill. No one-size-fits-all here—each shipment is unique, just like your ride!
3) Can I track my order? 📧👀
Of course! Your tracking number will be emailed to you as soon as your order ships. Check your inbox or give us a ring at (519) 878-3353 if you’re feeling chatty. 📞
4) I ordered the wrong part; can I return it? ❌🔄
Sorry, buddy! All used parts sales are final. No take-backsies on these treasures.
5) My parts came damaged due to shipping; what do I do? 📸🛠️
Snap pics of the damaged part, the shipping label, and all packaging. Email them to us at vdubhubpartsstore@gmail.com to start your claim. Without photos, your claim gets rejected—so get snapping! 📸
6) How often do you deliver to the GTA? 🗓️🚗
We aim for monthly deliveries to the Greater Toronto Area. Fingers crossed for smooth traffic!
7) Are used parts bad for the environment? 🌱♻️
Nope! Used parts have a much smaller environmental footprint than new ones. They’re the eco-friendly heroes of the car world—save the planet, one part at a time.
8) How much do I save buying used? 💰🤑
You can save 50% or more when buying used vs. new. More savings = more money for snacks. 🍕
9) Can’t I just go to any wrecking yard to get parts? 🏚️🛠️
Sure, but all we do is Volkswagen. We get you the right parts faster and offer more selection. Plus, our team lives and breathes VW. 🚐💨
10) I don’t speak car; can my mechanic order for me? 🛠️📞
Absolutely! Have your mechanic email us, and we’ll handle the rest. We speak car fluently. 🗣️🛞
11) What’s a core charge? ♻️💵
Think of it like a refundable deposit—like when you return beer bottles. Check out our Recycle & Save tab on the footer for the details.
12) Why is there tax on used parts? 🧾🤷
Blame the government! Here’s the scoop: TAX INFO
13) What happens if I refuse a package? 📦❗
Refused packages are subject to a $50 restocking fee.
14) What if I cancel my order before it ships? ⏳
You can choose between full store credit, a refund to your original payment method minus a $20 fee, or switching to different items—paying or receiving any price difference.