EU IMPORT NOTICE — PLEASE READ

Customers ordering from the European Union should be aware that additional import duties, taxes and carrier fees may be charged when your VDUB HUB order arrives.

VDUB HUB ships from Canada, so EU orders may be subject to import charges upon arrival. These charges are not included in your VDUB HUB order total or shipping cost and are collected directly by the carrier/customs authorities.

We are currently using UPS for EU shipments.

As an example, a recent shipment was assessed:

  • Import Duty: $4.83
  • Carrier/Import Fees: $91.65
  • Import Taxes: $23.89
  • Total additional charges: $120.37

⚠️ Please note: This is only an example. The amount charged will vary depending on the value, type and origin of the parts, destination country, and applicable EU import regulations and carrier fees.

These charges are the responsibility of the customer and must be paid directly to UPS or the applicable carrier.

We want to make sure our EU customers are aware of these potential costs before placing an order. If you have questions about how import charges may apply to your order, please contact us before purchasing.

Thank you for your understanding and for supporting VDUB HUB!
VDUB HUB | Canada

FAQ

🤓 FAQ - Your Questions Answered !

1) How are my parts shipped? 🚚📦
We handpick, pack, test, and inspect each part ourselves—like a personal car part concierge! Most orders ship with Canada Post, but we’ve got a squad of carriers through a shipping broker ready to deliver the goods.

2) How much is shipping? 💸✈️

  •  $30 base rate in Canada
  •  $35 base rate to the USA
  • 🌎 $60 CAD international base rate

If your order is oversized, overweight, or heading to a remote location, we'll send you an updated bill. No one-size-fits-all here—each shipment is unique, just like your ride!

3) Can I track my order? 📧👀
Of course! Your tracking number will be emailed to you as soon as your order ships. Check your inbox or give us a ring at (519) 878-3353 if you’re feeling chatty. 📞

4) I ordered the wrong part; can I return it? ❌🔄
Sorry, buddy! All used parts sales are final. No take-backsies on these treasures.

5) My parts came damaged due to shipping; what do I do? 📸🛠️
Snap pics of the damaged part, the shipping label, and all packaging. Email them to us at vdubhubpartsstore@gmail.com to start your claim. Without photos, your claim gets rejected—so get snapping! 📸

6) How often do you deliver to the GTA? 🗓️🚗
We aim for monthly deliveries to the Greater Toronto Area. Fingers crossed for smooth traffic!

7) Are used parts bad for the environment? 🌱♻️
Nope! Used parts have a much smaller environmental footprint than new ones. They’re the eco-friendly heroes of the car world—save the planet, one part at a time.

8) How much do I save buying used? 💰🤑
You can save 50% or more when buying used vs. new. More savings = more money for snacks. 🍕

9) Can’t I just go to any wrecking yard to get parts? 🏚️🛠️
Sure, but all we do is Volkswagen. We get you the right parts faster and offer more selection. Plus, our team lives and breathes VW. 🚐💨

10) I don’t speak car; can my mechanic order for me? 🛠️📞
Absolutely! Have your mechanic email us, and we’ll handle the rest. We speak car fluently. 🗣️🛞

11) What’s a core charge? ♻️💵
Think of it like a refundable deposit—like when you return beer bottles. Check out our Recycle & Save tab on the footer for the details.

12) Why is there tax on used parts? 🧾🤷
Blame the government! Here’s the scoop: TAX INFO

13) What happens if I refuse a package? 📦❗
Refused packages are subject to a $50 restocking fee.

14) What if I cancel my order before it ships? ⏳
You can choose between full store credit, a refund to your original payment method minus a $20 fee, or switching to different items—paying or receiving any price difference.